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After wondering why I’ve been double billed for numerous loans, and why my IBR payment is  continuing to increase each month, the customer service rep is now trying to go through all of my billing statements and past Sallie Mae requests….


“Why hasn’t anyone put in your requests? I see that you’ve made numerous phone calls to request a payment investigation. This is CRAZY. I don’t know how you could possibly understand how your loan repayment works!”

Exactly, sir. Exactly.